The offical uptime across all our servers was an average of 99.97%, with a total of 40 outages and a average response time of 226 ms according to our Pingdom Reporting Tool.

Over the past couple of weeks we've been progressing towards putting in to action our new Support Policy along with updating our response time frames. The updated support policy can be found below, and will be published on our website shortly. New Policy Response Time Frames: High Priority - 30 Minutes - Website Offline - Emails ... Read More »